Terms and Conditions

Orders

Orders must be placed by email at info@strawberry-red.co.uk or by phone on 07943 505537. We will then confirm the availability and send a link by email or text for you to make the paymentsecurely. Orders are confirmed and despatched once we receive your payment in full.

Product Information and Prices

All product information is provided in good faith, based on product information supplied to us by our suppliers and with the best of our ability. We will not be held accountable for any mistake or omission. Moreover. Information such as pack sizes, descriptions and prices provided on the catalogue may be accurate at its edition and become inaccurate late in time. We will make necessary efforts to provide catalogue updates regularly. All prices include VAT (unless specified) and exclude transport. Prices may be subject to alteration at any time and without prior notification. Prices are as stated on the catalogue unless otherwise notified over the phone or on the proforma invoice/receipt. We are not accountable for possible human mistakes or omissions.

Returns & Refunds

You can return goods purchased with us within 14 days from the dispatch date for the only reason that you no longer want the product. All goods must be kept unopened and in perfect conditions. We will refund the cost of the product in full within reasonable time. The transport charge of sending to product to you is not refundable. The return cost is at the customer own charge and risk. If you received the wrong item, the product is faulty or the parcel was damaged on arrival please report this to us by email attaching pictures within 48 hours of receipt and we will refund in full including transport costs.

Liability

Strawberry Red shall not be liable for any consequential loss of any kind howsoever caused. Customers should always refer to the product label for information on ingredients, allergens and nutritional information. Strawberry Red is acting in the capacity of distributor of goods only. Strawberry Red is a trading name of SLJ Foodservice Ltd. 1st Floor, Healthaid House, Marlborough Hill, Harrow, HA1 1UD.

Deliveries

We deliver in Mainland UK (England, Wales and Scotland excluding Highlands). Orders placed before 1pm will be delivered the next working day We do apply a flat rate delivery charge of £7 for each consignment. We offer free deliveries for orders over £50

Use of your data

We collect minimal data in order to process and delivery your order. We do not share your data with third parties except where necessary. With your consent we will collect data by email, through our website or by phone. This will include only names, emails, phone numbers, addresses. We do process personal data safely. Third parties whom we share your data with may include our carriers DHL, DPD and the Post Office. We shall not use your data for marketing purposes such as newsletters or promotions unless clearly permitted by you by email or via our website.